FREQUENTLY ASKED QUESTIONS


Listen To The Above Audio For An Answer To The Most Frequently Asked Question.mp3


1. What is the EMEX
Since its inception in 2007, the Energy Market EXchange, LLC (EMEX) has operated as an online electricity clearinghouse for small and large businesses alike. The EMEX platform enables commercial and industrial customers to compare prices, receive in-depth analysis, and order executable contracts from up to 15 competing National Retail Electricity Suppliers. The EMEX platform serves as a unique business resource that creates unsurpassed transparency while allowing our customers to better manage and control their electricity costs. EMEX provides fixed and variable rates to all business types, from small commercial to large industrial, as well as analysis of current and historical market trends. Our fully automated online platform simplifies the process for our customers and provides the ability to easily switch to a lower-cost energy provider.


2. Who may use the EMEX?
The EMEX is currently designed for commercial and industrial customers in various deregulated markets. Currently, we are active in Connecticut, Illinois, New Jersey, New York, Pennsylvania and Texas. We plan on expanding our capabilities by offering natural gas and residential electricity services in 2011.


3. How much does it cost to use the EMEX?
The EMEX platform is free to use; there is no cost or obligation to you when you register. Our commissions are paid through the energy companies when you secure rates on a new contract. EMEX will never invoice you, nor will you see our charges on your electricity bill.


4. How do I look at rate offers?
By clicking the “View Savings” link below the prices on the rate board, you can instantly compare the rate we have quoted you to your utility’s current prices. All prices are displayed in an apples-to-apples format so there is no confusion or misrepresentation. This tool provides you with full transparency to view and analyze your savings opportunities! For clients on variable rates or with another provider on a fixed-price contract, you can also use our Monthly Invoice analysis to compare your projected supply costs directly from our suppliers to your current supplier.


5. How do I lock in an electricity rate? Will I have to pay a deposit?
There is a “Lock In” button beneath each price you see on our rate board. When you click on the Lock In button, you will be taken to our registration page. Once you fill in your company’s information, an executable contract will be emailed to you for your review. After reviewing the contract and signing the required areas, simply return your contract to EMEX and we will submit it to the supplier. Once the supplier receives your contract, they will perform a credit check and determine if a deposit or additional information is required. Often times, if you do not pass credit, some suppliers will accept you if you are able to provide 3 consecutive, clean bill copies with no late payments or forward balances.


6. What is included in my energy rate? Are there any hidden fees?
Unless we have provided you with a customized product type, the rates you see on our rate board are fixed, all-inclusive. The rate covers all of your supply costs including: generation, network transmission costs, ISO costs and administration, line losses, ancillaries, capacity, etc. The only charges you will see in addition to our rate will be any applicable state and local taxes (included taxes will be listed on analysis, if applicable) and your electric delivery charges from your local utility provider. Index rates will generally include a fixed “adder” that is placed on top of the market based index rates. The fixed adder will include all additional supply components unless otherwise noted. Some companies may charge a monthly service fee.  If applicable, these fees will be specified in detail on the analysis you receive from EMEX.


7. What are SUT taxes and Gross Receipts Taxes?
These are taxes that are specific to your electricity costs. It is important to know if these rates are included in your current pricing format. Your local utility provider will always include these taxes in your rates, but suppliers may not. If your state is subject to a SUT or GRT tax, it will be indicated and accounted for in our analysis.
















































 

This free website was made using Yola.

No HTML skills required. Build your website in minutes.

Go to www.yola.com and sign up today!

Make a free website with Yola